From the ESP Mailbox

We get questions about ESP all time. Folks want to know anything from how to take advantage of our MarketShare program to how to add new subscribers. In response to the questions and feedback we’ve received, we created the ESP Help section, which you can find in the upper right corner of any page inside your ESP account (look for this icon: ). Even with the Help section in place, we get new questions all the time. We’d like to share some of the recent challenges our users have run into, as well as our answers in this From the Mailbox segment.

Question: Can I save my email as a new template? Where do I find it?
You can save any email you’ve created as a new template. On the Composer page (step 2 in the email creation process), you can click the Save as a Template button below the editor in order to save it for future re-use.

This template can be edited at any time down the road. Under My Content, just click View/Edit My Email Templates to see a list of your saved templates.

When it comes time to re-use a template you’ve created, start by creating a new email as you normally would. On the very first page (Email Designer), go to the Email Category drop-down menu and select My Templates.

Question: How do I connect my ESP account to Facebook and Twitter?
You can manage your social network settings in one of two places. When you are creating an email, on the Design page (step 1 of the creation process) you will find links entitled Manage your Facebook settings and Manage your Twitter settings under Social Networks. Click on these links in order to be led through the connection process.

You can also manage these settings under My Settings > Manage ESP Settings. Check one of the boxes for Facebook or Twitter and the link will appear.

Question: How do I send a message that has already been sent to new list members?
This question was posed to us by an ESP member who had been sending emails to an existing list. She wished to add new recipients to the list and wanted to send out a copy of an email she’d already sent to the older members. The problem was: how could she send an email to the list so that only her new members would receive it?

There are two solutions for this, which we’ve laid out with step-by-step instructions in the ESP Help section. Make sure to log in and use this handy resource! And remember, if you still have questions about using ESP, feel free to contact us at support@emailsynergy.com.